Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

    Please allow us 3 - 4 business days of processing and production time for your order to ship out. 

    HOW LONG IS THE SHIPPING TIME?
      • Average transit times to the United States: 7 - 21 Business days
      • Average transit times to Canada: 7 - 21 Business days
      • Average transit times to United Kingdom: 7 - 21 Business days
      • Average transit times to Australia: 7 - 21 Business days
      • Average transit times to Europe: 7 - 21 Business days

      UNEXPECTED DELAYS

       Some circumstances are that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

      If you need more detailed information, please send us an email at info@ayutullc.com and we'll help you out!

      WILL I RECEIVE A TRACKING NUMBER?

        We provide tracking for every order. Tracking will be available once your product is shipped. Each product shipped from the same fulfillment center as our warehouse working team spends the time to complete the process of packaging.

        When you receive your tracking number, if you need help tracking your order you can go here to track your order

        CAN I CANCEL MY ORDER?

          You are can cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, please contact us or email info@ayutullc.com All you need to do is send us an email with the subject line "CANCEL".

          I HAVE ENTERED AN INCORRECT ADDRESS!

            If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@ayutullc.com or you can contact us from here. If the address is wrong, we can correct this within 24 hours.

            MY ITEM ARRIVED DAMAGED

            We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.

              If this happens to you, please contact us and send an e-mail with:

              •      Your order number.
              •      A picture of the damaged product.

              Once received, we'll be happy to send out another free of charge.

              I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
                If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)